Faq

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    KUR HESAPLA

    Do your vehicles have 'Casket'?
    All our vehicles are rent a car. However, in order to be valid, the competent authority must provide you with the "Traffic Accident Report" and "Alcohol Report" together with the other party's documents such as driving license, license and traffic insurance photocopies etc. and inform our office within 24 hours.


    Do you need a certain time for reservations?


    There is no time limit for your reservations, but the earlier you book, the more comfortable you will be able to book the car, so you may have to consider the options available for late reservations.


    Is there a case where my reservation is canceled or not realized, how can I document it?


    We will notify you by e-mail or fax that the reservation form has been approved by you and we will inform you if the requested car is not available (in case of accident, major breakdown or late return, etc.) ) Is upgraded with an equivalent or an upper model.


    Can I pay with my credit card?


    Whether you want to mailorder, you can pay by car slip delivery method. If you pay by mailorder method and print out the reservation form (+ 90-212-238 31 13), we complete the necessary transactions with the bank. 18% K.D.V. on all kinds of payments made by credit card. Please note that we will charge you for the sum of the price plus your card.


    What is the deposit and why is it taken?


    Our deposit application is used in case of accident reports or alcoholic driving, delays, malfunctions and damages caused by driver errors, deposit can be made in cash or by credit card. The deposit is stated on the lease contract. If there is no such situation on return of the vehicle, the deposit will be returned.


    Can someone else use the tool, what is the action to take?


    He can use it. In this case, the driver's license information of the other user must be delivered. Damage and failures caused by users who are not informed on the contract are not covered by insurance. Therefore, your costs will be collected from you.


    How do I get the car delivered?


    You can pick up the car from our office, if you wish, from the address you will receive. At deliveries to the airport you will be greeted at the general passenger exit with a page board with your name on it.


    How can I return the tool?


    We can still get the vehicle back to our office, from the addresses you specify or from the airport. You will be welcomed at the passenger door leading to the return from the airport.


    What should I do in the event of an accident or malfunction?


    IN ACCIDENT
     You need to contact the police within 24 hours by taking the Photocopy of the Accident Report, Alcohol Report and the other party's documents by Police or Jandarma authorized by the region without changing the location of the vehicle. Once the connection is established, our friends will help you with what you need to do. In case of FAILURE, you need to contact our office. If the fault is found within the borders of Istanbul, our repair service team will take the fault as soon as possible. Outside the borders of Istanbul, if you connect directly with our office, our friends will help you with what you need to do. If the fault is to be remedied for a long time, we will send you the same vehicle or equivalent at the same time you are connected to our office, and we are interested in the faulty vehicle.


    Is there an age limit for rent?


    There is an age limit. You must be at least 21 years old and have at least 1 year of domestic or foreign skills.
    Tools for companies
    What are the requirements for renting?


    For renting a company to a chief; (Signed by the letterhead signatory stating that the person you are using is entitled to rent and use the car on behalf of the company, paying for rent or non-cash damages in cash by your company), the driver's license photocopies of the users are required.

    Address: Trabzon Airport Domestic Terminal +90 462 332 02 02 +90 533 033 82 37 +90 533 033 82 38 Email: trabzon@mertcarrental.com
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